Welcome to the Filesdr FAQ page. Below you’ll find answers to the most common questions about our digital products, payments, downloads, and policies.
1. What is Filesdr?
Filesdr is an online digital marketplace offering downloadable products such as fonts, templates, Excel files, PDF and DOC documents, and other creative or business-related digital assets.
2. Are your products physical or digital?
All products sold on Filesdr are 100% digital downloads. No physical items are shipped.
3. How do I receive my purchased product?
Once your payment is successfully completed:
- You will get instant access to download your files from the website, and/or
- A download link will be sent to your registered email address
4. What file formats do you provide?
We sell various digital file formats, including:
- Excel (XLS / XLSX)
- DOC / DOCX
- Fonts (OTF / TTF)
- Other design-related files
Each product page clearly mentions the included file formats.
5. What software do I need to use your products?
Depending on the product, you may need:
- Microsoft Excel or compatible spreadsheet software
- PDF reader
- Microsoft Word or compatible word processor
- Design software (such as Photoshop or similar, if applicable)
Please check product descriptions before purchasing.
6. Do you offer refunds?
Yes, refunds are available only in limited cases.
A refund may be provided if:
- The product is not working as described
- The issue is confirmed by our support team
- The request is made within 7 days of purchase
After 7 days, no refunds are issued. Please refer to our Refund Policy for full details.
7. Can I use the products for commercial purposes?
No. By default, all products on Filesdr are provided under a Personal Use License only.
Commercial use, resale, redistribution, or sharing of files is strictly prohibited, unless explicitly stated otherwise on the product page.
8. Can I share the files with others?
No. Purchased files are licensed for single-user personal use only. Sharing, reselling, or uploading files to other platforms is not allowed.
9. What payment methods do you accept?
We accept payments through secure third-party payment gateways, including PayPal and other supported providers.
Filesdr does not store your payment card details.
10. What if I face issues downloading my product?
If you experience any issues with downloading or accessing your files, please contact our support team:
📧 Email: filesdr.com@gmail.com
📞 Phone: +91 7252067797
We will assist you as quickly as possible.
11. Is my personal information safe?
Yes. We take data privacy seriously and follow strict measures to protect your information. For details, please review our Privacy Policy.
12. Do you update your products?
Some products may receive updates or improvements. If updates are provided, access details will be mentioned on the product page.
13. How can I contact Filesdr?
You can reach us via:
- Email: filesdr.com@gmail.com
- Phone: +91 7252067797
- Website: https://filesdr.com/
If you have any other questions not listed here, feel free to contact us. Thank you for choosing Filesdr.