Last updated: 15 January 2026
Thank you for shopping at Filesdr. This Refund & Cancellation Policy explains the conditions under which refunds may be provided for purchases made on https://filesdr.com/.
Please read this policy carefully before making a purchase.
1. Nature of Products
Filesdr sells digital products only, including fonts, templates, Excel files, PDF files, DOC files, and other downloadable design assets.
Once a digital product is downloaded, it cannot be physically returned.
2. Refund Eligibility
Due to the nature of digital products, refunds are limited and provided only under specific conditions.
A refund may be approved only if:
- The product is not working or is defective
- The issue is confirmed by our support team
- The refund request is made within 7 days of purchase
After 7 days from the purchase date, no refund requests will be accepted under any circumstances.
3. Non-Refundable Situations
Refunds will not be issued for:
- Change of mind after purchase
- Lack of software knowledge or compatibility issues
- Failure to download the product within the allowed time
- Misunderstanding of product description or license type
- Requests made after 7 days of purchase
4. Refund Request Process
To request a refund, please contact us at:
📧 Email: filesdr.com@gmail.com
Your refund request must include:
- Order number or payment receipt
- Product name
- Detailed description of the issue
Our support team will review your request and may ask for additional information to verify the problem.
5. Refund Approval & Processing
If your refund request is approved:
- The refund will be processed to the original payment method
- Processing time depends on the payment gateway (usually 5–10 business days)
If the request is rejected, we will notify you with the reason.
6. Chargebacks & Payment Disputes
We encourage customers to contact us before initiating any chargeback or dispute with the payment provider.
Unauthorized chargebacks may result in:
- Suspension of customer access
- Blocking of future purchases
7. Policy Changes
Filesdr reserves the right to update or modify this Refund & Cancellation Policy at any time. Changes will be effective immediately upon posting on this page.
8. Contact Information
If you have any questions regarding this Refund Policy, please contact us:
Business Name: Filesdr
Website: https://filesdr.com/
Email: filesdr.com@gmail.com
Phone: +91 7252067797
Country: India
By making a purchase on Filesdr, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.