Last Updated: May 6, 2026
Thank you for shopping with filesdr. This Shipping & Delivery Policy explains how we deliver digital and physical products purchased through our website.
By placing an order on our website, you agree to the terms outlined below.
1. Digital Product Delivery
Currently, most products available on Filesdr are digital products.
Delivery Methods
Digital products may be delivered through:
- Instant download access
- Google Drive links
- Email delivery
After successful payment confirmation, customers will receive access to their purchased products automatically or through the registered email address.
2. Delivery Time for Digital Products
Most digital products are delivered instantly after payment.
In some cases, delivery may take:
- up to 24 hours
due to:
- payment verification,
- technical issues,
- or manual processing requirements.
If you do not receive your product within the expected time, please contact our support team.
3. Future Physical Product Delivery
In the future, Filesdr may also offer physical educational products including:
- Printed learning materials
- Kids activity books
- Educational kits
- USB/Pendrive digital bundles
- Printed worksheet packs
Physical products will be shipped to the customer’s provided delivery address.
4. Shipping Time for Physical Products
Estimated delivery times for physical products may vary depending on location and shipping partner.
Estimated Delivery:
- India: 3–10 business days
- International Orders: 7–21 business days
Delivery times may vary during:
- holidays,
- high-demand periods,
- weather conditions,
- or courier delays.
5. Shipping Charges
Shipping charges for physical products will be displayed during checkout based on:
- product type,
- weight,
- and delivery location.
Digital products do not require shipping charges unless otherwise specified.
6. Order Processing
Orders are generally processed within:
- 1–3 business days
after successful payment confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
7. Incorrect Address Information
Customers are responsible for providing accurate shipping and contact information.
Filesdr is not responsible for delivery failures caused by:
- incorrect addresses,
- invalid contact details,
- or customer unavailability.
Additional shipping charges may apply for re-delivery attempts.
8. International Delivery
Filesdr serves customers worldwide.
International customers are responsible for:
- customs duties,
- import taxes,
- or local fees
if applicable under their country’s regulations.
9. Delayed or Failed Delivery
While we aim to deliver products on time, Filesdr cannot guarantee delivery timelines due to:
- courier issues,
- internet problems,
- natural events,
- customs delays,
- or circumstances beyond our control.
We are not liable for delays caused by third-party shipping providers.
10. Lost or Damaged Physical Orders
If a physical order arrives damaged or is lost during shipping, customers must contact us within:
- 7 days of delivery
with:
- order details,
- photos of damaged items,
- and relevant proof.
We will review the issue and provide support where applicable.
11. Contact Information
For delivery or shipping-related support, contact us:
Filesdr
Main Market, Rudraprayag, Uttarakhand, India – 246171
📧 support@filesdr.com
📧 filesdr.com@gmail.com
📱 WhatsApp Support:
+91 72520 67797
+91 9756000402
12. Agreement
By placing an order on Filesdr, you acknowledge that you have read and agreed to this Shipping & Delivery Policy.